Frequently Asked Questions

Is the DoD Mandatory CUI training course available on STEPP so I may keep the completion record in my STEPP Account?
No, this course is only available on the CUI Course site:

Where are the navigational buttons on the CUI Course page?
Check your browser zoom setting.  Use the key combination of CTRL and the minus “-” key to reduce the screen size to see the navigation button.

What if I cannot print or am unable to save my course completion certificate?
The Microsoft Snipping Tool can be used to take a screenshot of the certificate. Use the screenshot of the certificate as your certificate of completion.

What if I passed the exam but cannot generate the certificate for printing?
The Microsoft Snipping Tool can be used to take a screenshot of the passing score web page for the exam.  Use the screenshot of the score as your proof of completion for your supervisor or training coordinator.  After taking a screenshot of your score, continue through to the end-of-training survey.

What if I need a reasonable accommodation to take a course or test?
CDSE is committed to the full inclusion of students with disabilities. If you need an accessible document or an accommodation, submit a request to  In the email, describe the impairment (not the medical diagnosis) and the accommodation you are proposing.  Please allow five business days for a response.